Shipping policy

At Gentleman London, we’re proud to serve customers across the United Kingdom, United States and Canada with reliable and efficient shipping. Please read below for everything you need to know about how we ship your orders.

1. General Shipping Information

We currently ship throughout the United Kingdom, United States and Canada.

Shipping options and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are typically processed and dispatched within 1 business day, Monday to Friday, excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We’ll keep you informed of any significant delays.

3. Shipping Rates

Free Tracked Shipping – We offer free tracked shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times

Here’s what to expect once your order has been placed:

Processing Time: Within 1 business day, Monday to Friday
Total Delivery Time: 6–13 business days
Tracking Information: Tracking details are usually emailed the day after your order has been placed
Order Cutoff Time: 6:00 PM
Time Zone: GMT, Greenwich Mean Time – London

Please note: Delivery times are estimates and may be affected by carrier delays, customs processing, public holidays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses, including APO, FPO and DPO addresses, or restricted areas.

Certain items may be subject to shipping restrictions depending on country-specific regulations or carrier restrictions within the United Kingdom, United States or Canada.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us.

We will contact you if this occurs and arrange a new shipment. Additional shipping costs may apply where the customer has provided incorrect or incomplete delivery information.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email at support@gentlemanlondon.com.

We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our Shipping Policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.

Last updated: 29 July 2026