Cap Care
One Replacement Included for 12 Months
Accidents happen, and a favourite cap can sometimes become damaged when you least expect it. Cap Care is our optional replacement service, giving you a simple way to receive one replacement without purchasing another cap at full price.
What’s Included?
Cap Care provides:
• 12 months of Cap Care from the date your order is delivered
• One replacement cap per order
• Protection for any eligible cap purchased in the same order
• No additional charge for an approved replacement
• A straightforward request process handled by our support team
If your order contains two or three caps, Cap Care still includes a maximum of one replacement. You may use it for any eligible cap from that order.
What Does Cap Care Cover?
Cap Care covers accidental damage that happens after delivery and prevents you from continuing to wear your cap normally.
This may include accidental tears, crushing or damage to the fastening or structure of the cap. Each request is reviewed individually based on the information and photographs provided.
What Isn’t Covered?
Cap Care does not cover:
• Lost or stolen caps
• Deliberate or intentional damage
• Damage caused by alterations or incorrect care
• Normal fading, cosmetic changes or general wear and tear
• Caps purchased in a different order
• More than one replacement from the same order
How to Request a Replacement
To make a request, email support@gentlemanlondon.com within 12 months of receiving your order.
Please include:
• Your order number
• A clear photograph of the damaged cap
• A short explanation of what happened
Our customer support team will review your request and confirm whether it is eligible. Once approved, we’ll arrange your replacement.
What Cap Will I Receive?
Where possible, we’ll replace your cap with the same design and colour originally purchased. If it is no longer available, we’ll offer a suitable alternative of equal value.
Replacements are subject to availability and cannot be exchanged for cash, store credit or a refund.
Important Information
Cap Care must be purchased at the same time as the caps it protects. It cannot be added to an order after the purchase has been completed.
Cap Care is non-transferable and only applies to the original customer and order. Once a replacement has been provided, the Cap Care service for that order is complete.
Frequently Asked Questions
When does my Cap Care begin?
Your 12 months begin on the date your order is delivered.
Does Cap Care protect every cap in my bundle?
Cap Care applies to the eligible caps in your order, but includes a maximum of one replacement cap per order.
Can I purchase Cap Care after placing my order?
No. Cap Care must be selected and purchased with the original order.
Will I have to pay for my replacement?
There is no additional charge for an approved replacement.
What happens if my original cap is unavailable?
We’ll offer a suitable alternative of equal value.
Does Cap Care cover a faulty product?
If your cap arrives damaged, faulty or develops a manufacturing fault, please contact us separately. Cap Care does not replace or limit your existing statutory rights.